{"id":14857,"date":"2025-03-09T17:11:05","date_gmt":"2025-03-09T15:11:05","guid":{"rendered":"https:\/\/stiina.ability.ee\/ee\/?page_id=14857"},"modified":"2026-04-07T12:53:30","modified_gmt":"2026-04-07T09:53:30","slug":"information","status":"publish","type":"page","link":"https:\/\/www.acelogistics.eu\/ee\/en\/information\/","title":{"rendered":"Info & Help"},"content":{"rendered":"

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INCOTERMS<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||15px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Not sure what delivery term to use? Read more about the current up-to-date Incoterms here.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1NjQwIn19@” button_text=”Continue” button_alignment=”right” admin_label=”Read more” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_bg_color=”#004f7c” button_border_width=”2px” button_border_color=”#004f7c” button_icon=”A||divi||400″ button_on_hover=”off” custom_margin=”||||false|false” custom_padding=”7px|50px|7px|30px|false|false” button_border_color_last_edited=”off|desktop” global_colors_info=”{}” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#f27f00″ button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#f27f00″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_2,1_4″ use_custom_gutter=”on” gutter_width=”1″ admin_label=”Delays” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||40px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

CHARGEABLE WEIGHT<\/h2>\n

CALCULATOR<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||15px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Need help with calculating charge weight for shipments? Try using this calculator.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1ODY5In19@” button_text=”Continue” button_alignment=”right” admin_label=”Read more” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_bg_color=”#004f7c” button_border_width=”2px” button_border_color=”#004f7c” button_icon=”A||divi||400″ button_on_hover=”off” custom_margin=”||||false|false” custom_padding=”7px|50px|7px|30px|false|false” button_border_color_last_edited=”off|desktop” global_colors_info=”{}” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#f27f00″ button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#f27f00″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_2,1_4″ use_custom_gutter=”on” gutter_width=”1″ admin_label=”Carrier liability” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||40px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

DELAYS<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||15px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Read more about shipment delays and ways to prevent them here.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1MzIxIn19@” button_text=”Continue” button_alignment=”right” admin_label=”Read more” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_bg_color=”#004f7c” button_border_width=”2px” button_border_color=”#004f7c” button_icon=”A||divi||400″ button_on_hover=”off” custom_margin=”||||false|false” custom_padding=”7px|50px|7px|30px|false|false” button_border_color_last_edited=”off|desktop” global_colors_info=”{}” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#f27f00″ button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#f27f00″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_2,1_4″ use_custom_gutter=”on” gutter_width=”1″ admin_label=”Claim reporting” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||40px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

CARRIER’S LIABILITY<\/h2>\n

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Read more about the carrier’s responsibilities regarding compensation here.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1MzEwIn19@” button_text=”Continue” button_alignment=”right” admin_label=”Read more” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_bg_color=”#004f7c” button_border_width=”2px” button_border_color=”#004f7c” button_icon=”A||divi||400″ button_on_hover=”off” custom_margin=”||||false|false” custom_padding=”7px|50px|7px|30px|false|false” button_border_color_last_edited=”off|desktop” global_colors_info=”{}” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#f27f00″ button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#f27f00″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_2,1_4″ use_custom_gutter=”on” gutter_width=”1″ admin_label=”chargable weight calculator” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||40px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

CLAIM REPORTING<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||15px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Did something happen to your goods during transportation? Read more on how to report a claim here.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE2MTc5In19@” button_text=”Continue” button_alignment=”right” admin_label=”Read more” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_bg_color=”#004f7c” button_border_width=”2px” button_border_color=”#004f7c” button_icon=”A||divi||400″ button_on_hover=”off” custom_margin=”||||false|false” custom_padding=”7px|50px|7px|30px|false|false” button_border_color_last_edited=”off|desktop” global_colors_info=”{}” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#f27f00″ button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#f27f00″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”1″ admin_label=”Legal documentation” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||40px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

LEGAL DOCUMENTATION<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||15px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

General Conditions of Estonian Logistics and Freight Forwarding Association (ELFA)<\/a><\/h5>\n
General Conditions of ELFA for Carriage of Goods by Road<\/a><\/h5>\n
ELFA\u2019s General Terms and Conditions for Warehousekeepers<\/a><\/h5>\n

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INCOTERMSNot sure what delivery term to use? Read more about the current up-to-date Incoterms here.CHARGEABLE WEIGHT CALCULATORNeed help with calculating charge weight for shipments? Try using this calculator.DELAYSRead more about shipment delays and ways to prevent them here.CARRIER’S LIABILITYRead more about the carrier’s responsibilities regarding compensation here.CLAIM REPORTINGDid something happen to your goods during transportation? 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