{"id":18703,"date":"2026-03-30T09:45:36","date_gmt":"2026-03-30T06:45:36","guid":{"rendered":"https:\/\/www.acelogistics.eu\/ee\/?p=18703"},"modified":"2026-04-01T11:05:12","modified_gmt":"2026-04-01T08:05:12","slug":"customer-survey-summary-strong-service-rising-expectations","status":"publish","type":"post","link":"https:\/\/www.acelogistics.eu\/ee\/en\/customer-survey-summary-strong-service-rising-expectations\/","title":{"rendered":"Customer Survey Summary &#8211; Strong Service, Rising Expectations"},"content":{"rendered":"\n<p>Each year, we ask our customers for honest feedback to better understand what works well and where we can improve. The results of the customer survey conducted in February provide us with clear and valuable direction for further development.<\/p>\n\n\n\n<p><strong>Overall satisfaction remains high<\/strong><\/p>\n\n\n\n<p>The average score this year was 8.87, which is still a strong result. However, it has slightly decreased compared to last year (9.14), indicating that while customers are generally satisfied, expectations have increased and greater attention must be paid to details.<\/p>\n\n\n\n<p><strong>What are ACE\u2019s strengths?<\/strong><\/p>\n\n\n\n<p>Customers clearly highlighted several positive aspects:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The service is reliable and works well<\/li>\n\n\n\n<li>The system is convenient and easy to use<\/li>\n\n\n\n<li>The team is helpful and solution-oriented<\/li>\n\n\n\n<li>Long-term cooperation works well<\/li>\n<\/ul>\n\n\n\n<p>Many customers emphasized that they are very satisfied with the service and value our ability to find solutions even in more complex situations. This confirms that the core and quality of our service are strong.<\/p>\n\n\n\n<p><strong>Where can we improve?<\/strong><\/p>\n\n\n\n<p>The most frequently mentioned areas for improvement were related to the customer experience:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Response speed and consistency<\/li>\n\n\n\n<li>Availability (phone and email)<\/li>\n\n\n\n<li>Shipment tracking capabilities<\/li>\n<\/ul>\n\n\n\n<p>It is important to note that the criticism is not so much about the quality of the service itself, but rather about how information reaches the customer. From this, we can conclude that while our service is strong, the customer experience requires more focused development.<\/p>\n\n\n\n<p>The survey revealed that customers expect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Faster and clearer communication<\/li>\n\n\n\n<li>Better visibility into processes<\/li>\n\n\n\n<li>A stronger sense that their concerns and inquiries are being addressed<\/li>\n<\/ul>\n\n\n\n<p>We take this feedback seriously and will focus on the following areas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improving the speed and quality of communication<\/li>\n\n\n\n<li>Strengthening the customer notification process<\/li>\n\n\n\n<li>Increasing transparency (both in pricing and tracking)<\/li>\n<\/ul>\n\n\n\n<p>ACE\u2019s goal is to ensure that a high-quality service is equally well reflected in the customer\u2019s everyday experience.<\/p>\n\n\n\n<p>Thank you to all our customers who shared their feedback! Your input helps us grow and deliver better service every day.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>ACE Logistics<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Each year, we ask our customers for honest feedback to better understand what works well and where we can improve. The results of the customer survey conducted in February provide us with clear and valuable direction for further development. Overall satisfaction remains high The average score this year was 8.87, which is still a strong [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18669,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[2],"tags":[],"class_list":["post-18703","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Survey Summary - Strong Service, Rising Expectations - ACE Logistics Estonia<\/title>\n<meta name=\"description\" content=\"Each year, we ask our customers for honest feedback to better understand what works well and where we can improve. Here are the results.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.acelogistics.eu\/ee\/en\/customer-survey-summary-strong-service-rising-expectations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Survey Summary - Strong Service, Rising Expectations - ACE Logistics Estonia\" \/>\n<meta property=\"og:description\" content=\"Each year, we ask our customers for honest feedback to better understand what works well and where we can improve. 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