{"id":12369,"date":"2011-03-30T06:49:40","date_gmt":"2011-03-30T03:49:40","guid":{"rendered":"https:\/\/stiina.ability.ee\/ee\/uudised\/rahulolu-ace-logisticsiga-rekordiliselt-korge\/"},"modified":"2011-03-30T06:49:40","modified_gmt":"2011-03-30T03:49:40","slug":"rahulolu-ace-logisticsiga-rekordiliselt-korge","status":"publish","type":"post","link":"https:\/\/www.acelogistics.eu\/ee\/et\/rahulolu-ace-logisticsiga-rekordiliselt-korge\/","title":{"rendered":"Rahulolu ACE Logisticsiga rekordiliselt k\u00f5rge!"},"content":{"rendered":"

\nKallid kliendid ja koost\u00f6\u00f6partnerid!\n<\/p>\n

<\/p>\n

\nKallid kliendid ja koost\u00f6\u00f6partnerid!\n<\/p>\n

\nJaanuarikuu l\u00f5pul korraldasime ACE p\u00fcsiklientide hulgas kliendirahulolu uuringu. K\u00fcsitlus saadeti 300 kliendile, vastanute protsent oli 35%. Heameel on t\u00f5deda, et v\u00f5rreldes eelnevate aastatega on hinnangud k\u00f5igi 10-ne k\u00fcsimuse osas t\u00f5usnud ja rahulolu ACE Logisticsi tegevusega on rekordiliselt k\u00f5rge!\u00a0\n<\/p>\n

\nHinnanguid 10-palli skaalal palusime anda k\u00fcsimustele, mis kajastasid \u00fcldist rahulolu ACE-ga, hinnap\u00e4ringutele vastamise kiirust, saadetiste kohalej\u00f5udmise \u00f5igeaegsust, probleemide lahendamise, info liikumise kiirust, jmt. V\u00f5rreldes eelnevate aastatega on hinnangud k\u00f5igi 10-ne k\u00fcsimuse osas t\u00f5usnud.\n<\/p>\n

\nK\u00fcsimusele arvestades kogu oma senist kogemust, olete ACE-ga rahul, vastas 83% vastanuist hindega 8-10. Keskmine hinnang 8,67- v\u00f5rdluseks 2009 – 8,30\n<\/p>\n

\nK\u00fcsimusele, Kas soovitaksite koost\u00f6\u00f6d ACEga ka teistele, vastas 86% hindega 8-10, keskmine hinnang 8,81- v\u00f5rdluseks 2009 – 8,30. Arvutasime v\u00e4lja ka soovitusindeksi, mis oli 2010 aastal 63,6 %, v\u00f5rdluseks 2009 aasta 35%.\n<\/p>\n

\n89% vastanuist kasutab t\u00f5en\u00e4oliselt ka edaspidi ACE teenuseid, keskmine hinnang 9,11 (2009 – 8,63)\n<\/p>\n

\nVeel v\u00f5ib v\u00e4lja tuua saadetise kohta info liikumise kiiruse, mille hinnang on t\u00f5usnud 8,25 peale eelneva aasta 7,8-lt. Allpool on kliendik\u00fcsitluse tulemused aastatel 2007-2010:\n<\/p>\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Kliendik\u00fcsitlus 2010 (10-palli skaalal)<\/span><\/strong><\/td>\n2010<\/span><\/strong><\/td>\n2009<\/span><\/strong><\/td>\n2008<\/span><\/strong><\/td>\n2007<\/span><\/strong><\/td>\n<\/tr>\n
1. Arvestades kogu oma senist kogemust, olete ACEga rahul.<\/span><\/td>\n8,67<\/span><\/strong><\/td>\n8,30<\/span><\/strong><\/td>\n8,21<\/span><\/strong><\/td>\n8,04<\/span><\/strong><\/td>\n<\/tr>\n
2. Saate kiiresti \u00fchendust Teile vajaliku inimesega.<\/span><\/td>\n9,1<\/span><\/td>\n8,84<\/span><\/td>\n8,90<\/span><\/td>\n8,88<\/span><\/td>\n<\/tr>\n
3. Hinnap\u00e4ringutele saate piisavalt kiiresti vastused.<\/span><\/td>\n8,78<\/span><\/td>\n8,38<\/span><\/td>\n8,75<\/span><\/td>\n8,48<\/span><\/td>\n<\/tr>\n
4. ACE m\u00fc\u00fcgikonsultandid leiavad vajadustele sobivad lahendused.<\/span><\/td>\n8,57<\/span><\/td>\n8,41<\/span><\/td>\n6,92<\/span><\/td>\n6,84<\/span><\/td>\n<\/tr>\n
5. Saadetised j\u00f5uavad kohale \u00f5igeaegselt.<\/span><\/td>\n8,17<\/span><\/td>\n8,17<\/span><\/td>\n7,96<\/span><\/td>\n8,14<\/span><\/td>\n<\/tr>\n
6. Tekkinud probleemidele saate kiiresti lahendused.<\/span><\/td>\n8,35<\/span><\/td>\n8,33<\/span><\/td>\n8,00<\/span><\/td>\n8,18<\/span><\/td>\n<\/tr>\n
7. Info liikumist oma saadetiste kohta hindate piisavalt kiireks.<\/span><\/td>\n8,25<\/span><\/td>\n7,86<\/span><\/td>\n7,85<\/span><\/td>\n8,02<\/span><\/td>\n<\/tr>\n
8. Arvestades ACE teenuste kvaliteeti, on teenuste hind soodne.<\/span><\/td>\n7,82<\/span><\/td>\n7,19<\/span><\/td>\n7,54<\/span><\/td>\n7,66<\/span><\/td>\n<\/tr>\n
9. Soovitate ACEt ka oma s\u00f5pradele ja kolleegidele.<\/span><\/td>\n8,81<\/span><\/td>\n8,30<\/span><\/td>\n8,79<\/span><\/td>\n8,76<\/span><\/td>\n<\/tr>\n
10. T\u00f5en\u00e4oliselt kasutate ka tulevikus ACE teenuseid.<\/span><\/td>\n9,11<\/span><\/td>\n8,63<\/span><\/td>\n8,85<\/span><\/td>\n8,80<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\nArenguruumi on j\u00e4\u00e4nud probleemide lahendamise kiirusele ning saadetiste \u00f5igeaegseks kohalej\u00f5udmiseks. Antud teemad on omavahel paljuski seotud ning suur osa on siinjuures ACE koost\u00f6\u00f6 t\u00f5hustamisel oma v\u00e4lispartneritega.\n<\/p>\n

\nT\u00e4name\u00a0k\u00f5iki kliente k\u00fcsitluses\u00a0osalemise eest! INCOTERMS 2010 raamatu v\u00f5itsid:\n<\/p>\n

\nSigrid Sink Sanmal O\u00dc
\nTriin Raudsepp\u00a0VSV Baltic Connection O\u00dc
\nHeidi V\u00e4lling GF Anapol O\u00dc\n<\/p>\n

\nSoovime kindlasti k\u00f5rget teenindustaset hoida ja loodame, et ka sel aastal on tagasiside sama positiivne!\n<\/p>\n

\nLugupidamisega,\n<\/p>\n

\nInge Parring
\nACE Logistics Estonia AS kvaliteedi- ning personalijuht<\/p>\n","protected":false},"excerpt":{"rendered":"

Kallid kliendid ja koost\u00f6\u00f6partnerid!<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[253],"tags":[],"class_list":["post-12369","post","type-post","status-publish","format-standard","hentry","category-uudised"],"yoast_head":"\nRahulolu ACE Logisticsiga rekordiliselt k\u00f5rge! - ACE Logistics Estonia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.acelogistics.eu\/ee\/et\/rahulolu-ace-logisticsiga-rekordiliselt-korge\/\" \/>\n<meta property=\"og:locale\" content=\"et_EE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rahulolu ACE Logisticsiga rekordiliselt k\u00f5rge! - ACE Logistics Estonia\" \/>\n<meta property=\"og:description\" content=\"Kallid kliendid ja koost\u00f6\u00f6partnerid!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.acelogistics.eu\/ee\/et\/rahulolu-ace-logisticsiga-rekordiliselt-korge\/\" \/>\n<meta property=\"og:site_name\" content=\"ACE Logistics Estonia\" \/>\n<meta property=\"article:published_time\" content=\"2011-03-30T03:49:40+00:00\" \/>\n<meta name=\"author\" content=\"Alisa Dudinova\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alisa Dudinova\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.acelogistics.eu\/ee\/et\/rahulolu-ace-logisticsiga-rekordiliselt-korge\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.acelogistics.eu\/ee\/et\/rahulolu-ace-logisticsiga-rekordiliselt-korge\/\"},\"author\":{\"name\":\"Alisa Dudinova\",\"@id\":\"https:\/\/www.acelogistics.eu\/ee\/en\/#\/schema\/person\/50a3959f5c204233501212ff57d0d5bf\"},\"headline\":\"Rahulolu ACE Logisticsiga rekordiliselt k\u00f5rge!\",\"datePublished\":\"2011-03-30T03:49:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.acelogistics.eu\/ee\/et\/rahulolu-ace-logisticsiga-rekordiliselt-korge\/\"},\"wordCount\":347,\"articleSection\":[\"Uudised\"],\"inLanguage\":\"et\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.acelogistics.eu\/ee\/et\/rahulolu-ace-logisticsiga-rekordiliselt-korge\/\",\"url\":\"https:\/\/www.acelogistics.eu\/ee\/et\/rahulolu-ace-logisticsiga-rekordiliselt-korge\/\",\"name\":\"Rahulolu ACE Logisticsiga rekordiliselt k\u00f5rge! 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