{"id":12406,"date":"2012-01-25T10:59:26","date_gmt":"2012-01-25T08:59:26","guid":{"rendered":"https:\/\/stiina.ability.ee\/ee\/uudised\/rahulolu-ace-logisticsiga-jatkuvalt-korge\/"},"modified":"2012-01-25T10:59:26","modified_gmt":"2012-01-25T08:59:26","slug":"rahulolu-ace-logisticsiga-jatkuvalt-korge","status":"publish","type":"post","link":"https:\/\/www.acelogistics.eu\/ee\/et\/rahulolu-ace-logisticsiga-jatkuvalt-korge\/","title":{"rendered":"Rahulolu ACE Logisticsiga j\u00e4tkuvalt k\u00f5rge!"},"content":{"rendered":"

\n<\/p>\n

\nJaanuarikuus korraldasime ACE p\u00fcsiklientide hulgas kliendirahulolu uuringu. K\u00fcsitluse saatsime 300 kliendile, oma tagasiside saatis meile 115 vastajat. Heameel on t\u00f5deda, et rahulolu ACE Logisticsi tegevusega on\u00a0j\u00e4tkuvalt\u00a0k\u00f5rge ning enamus k\u00fcsimustes v\u00f5rreldes eelmise aastaga kasvanud!\n<\/p>\n

\nK\u00fcsimused olid analoogsed eelmiste aastatega, et saaksime antud hinnanguid omavahel paremini v\u00f5rrelda ning aru saada, mis osas oleme teenuste kvaliteeti suutnud parandanud ning mida saaksime veelgi paremini teha. Hinnanguid 10-palli skaalal palusime anda k\u00fcsimustele, mis kajastasid \u00fcldist rahulolu ACE-ga, hinnap\u00e4ringutele vastamise kiirust, saadetiste kohalej\u00f5udmise \u00f5igeaegsust jmt.\n<\/p>\n

\nHeameel on t\u00f5deda, et enamus k\u00fcsimuste osas on hinnangud v\u00f5rreldes eelneva aastaga t\u00f5usnud. Ka soovitusindeks on j\u00e4\u00e4nud sama k\u00f5rgele tasemele – 63 %. Eelmise aastaga samale tasemele on j\u00e4\u00e4nud hinnap\u00e4ringutele vastamise kiirus ning pisut-pisut on langenud kiire \u00fchenduse saamine vajaliku inimesega ja sobivate lahenduste leidmine ACE t\u00f6\u00f6tajate poolt.\n<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Kliendik\u00fcsitlus
\n\t\t\t2011 (10-palli skaalal)<\/span><\/strong><\/td>\n		115<\/span><\/td>\n118<\/span><\/td>\n130<\/span><\/td>\n<\/tr>\n
\u00a0<\/td>\n2011<\/span><\/strong><\/td>\n2010<\/span><\/strong><\/td>\n2009<\/span><\/strong><\/td>\n<\/tr>\n
1. Arvestades kogu oma senist
\n\t\t\tkogemust, olete ACEga rahul.<\/span><\/td>\n		8,72<\/span><\/strong><\/td>\n8,67<\/span><\/strong><\/td>\n8,30<\/span><\/strong><\/td>\n<\/tr>\n
2. Saate
\n\t\t\tkiiresti \u00fchendust Teile vajaliku inimesega.<\/span><\/td>\n		8,95<\/span><\/td>\n9,1<\/span><\/td>\n8,84<\/span><\/td>\n<\/tr>\n
3.
\n\t\t\tHinnap\u00e4ringutele saate piisavalt kiiresti vastused.<\/span><\/td>\n		8,79<\/span><\/td>\n8,78<\/span><\/td>\n8,38<\/span><\/td>\n<\/tr>\n
4. ACE
\n\t\t\tm\u00fc\u00fcgikonsultandid leiavad Teie vajadustele sobivad lahendused.<\/span><\/td>\n		8,55<\/span><\/td>\n8,57<\/span><\/td>\n8,41<\/span><\/td>\n<\/tr>\n
5. Saadetised
\n\t\t\tj\u00f5uavad kohale \u00f5igeaegselt.<\/span><\/td>\n		8,58<\/span><\/td>\n8,17<\/span><\/td>\n8,17<\/span><\/td>\n<\/tr>\n
6. Tekkinud
\n\t\t\tprobleemidele saate kiiresti lahendused.<\/span><\/td>\n		8,54<\/span><\/td>\n8,35<\/span><\/td>\n8,33<\/span><\/td>\n<\/tr>\n
7. Info
\n\t\t\tliikumist oma saadetiste kohta hindate piisavalt kiireks.<\/span><\/td>\n		8,51<\/span><\/td>\n8,25<\/span><\/td>\n7,86<\/span><\/td>\n<\/tr>\n
8. Arvestades
\n\t\t\tACE teenuste kvaliteeti, on teenuste hind soodne.<\/span><\/td>\n		7,56<\/span><\/td>\n7,82<\/span><\/td>\n7,19<\/span><\/td>\n<\/tr>\n
9. Soovitate
\n\t\t\tACEt ka oma s\u00f5pradele ja kolleegidele.<\/span><\/td>\n		8,95<\/span><\/td>\n8,81<\/span><\/td>\n8,30<\/span><\/td>\n<\/tr>\n
10.
\n\t\t\tT\u00f5en\u00e4oliselt kasutate ka tulevikus ACE teenuseid.<\/span><\/td>\n		9,23<\/span><\/td>\n9,11<\/span><\/td>\n8,63<\/span><\/td>\n<\/tr>\n
Soovitusindeks<\/span><\/td>\n63,20%<\/span><\/strong><\/td>\n63,60%<\/span><\/strong><\/td>\n35,00%<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\nSuur t\u00e4nu k\u00f5igile ka hulgaliste kommentaaride ning positiivse tagasiside eest! L\u00e4bivaks teemaks kommentaaride osas oli saadetise eeldatava saabumisaja teadasaamine. Hetkel on orienteeruv tarneaeg v\u00e4lja toodud hinnapakkumistes, soovi korral saab konkreetsemat saabumisaega alati meie transpordikorraldajatega t\u00e4psustada. 2012 aastal on meie prioriteediks Track & Trace programmi v\u00e4ljat\u00f6\u00f6tamine, mis kindlasti lihtsustab klientidel saadetise j\u00e4lgimist reaalajas.\n<\/p>\n

\nTeie tagasiside ACE tegemiste kohta on alati oodatud ka v\u00e4ljaspool kliendik\u00fcsitlust, ainult nii saame oma tegemistes veelgi paremaks muutuda.\n<\/p>\n

\nT\u00e4nud Teile veelkord!\n<\/p>\n

\nEdukat ning meeldivat koost\u00f6\u00f6 j\u00e4tku soovides,\n<\/p>\n

\n
\nInge Parring\n<\/p>\n

\nACE Logistics Estonia
\nKvaliteedi- ning personalijuht<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[253],"tags":[],"class_list":["post-12406","post","type-post","status-publish","format-standard","hentry","category-uudised"],"yoast_head":"\nRahulolu ACE Logisticsiga j\u00e4tkuvalt k\u00f5rge! - ACE Logistics Estonia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.acelogistics.eu\/ee\/et\/rahulolu-ace-logisticsiga-jatkuvalt-korge\/\" \/>\n<meta property=\"og:locale\" content=\"et_EE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rahulolu ACE Logisticsiga j\u00e4tkuvalt k\u00f5rge! 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