{"id":12459,"date":"2014-01-28T07:47:00","date_gmt":"2014-01-28T05:47:00","guid":{"rendered":"https:\/\/stiina.ability.ee\/ee\/uudised\/klientide-rahulolu-on-taas-aegade-korgeim\/"},"modified":"2014-01-28T07:47:00","modified_gmt":"2014-01-28T05:47:00","slug":"klientide-rahulolu-on-taas-aegade-korgeim","status":"publish","type":"post","link":"https:\/\/www.acelogistics.eu\/ee\/et\/klientide-rahulolu-on-taas-aegade-korgeim\/","title":{"rendered":"Klientide rahulolu on taas aegade k\u00f5rgeim"},"content":{"rendered":"<p>\n<!--more--><\/p>\n<p>\nJaanuarikuus korraldasime  ACE p\u00fcsiklientide hulgas kliendirahulolu uuringu. Vastuseid ootasime taas 10-palli skaalal k\u00fcsimustele, mis kajastasid \u00fcldist rahulolu ACE Logisticsiga ning erinevaid teenuse aspekte. Heameel  on t\u00f5deda, et enamus teemade osas on hinnangud v\u00f5rreldes eelnevate aastatega t\u00f5usnud ja \u00fclej\u00e4\u00e4nud praktiliselt samale tasemel j\u00e4\u00e4nud.\n<\/p>\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"504\" style=\"width: 379pt; border-collapse: collapse\">\n<tbody>\n<tr height=\"20\" style=\"height: 15pt\">\n<td width=\"364\" height=\"20\" style=\"border: 0px black; border-image: none; width: 273pt; height: 15pt; padding-top: 0cm; padding-bottom: 0cm; background-color: transparent\">\n<p>\n\t\t\t<span style=\"font-family: Calibri; font-size: x-small\"><span style=\"font-family: Calibri; font-size: x-small\">Vastajate arv <\/span><\/span>\n\t\t\t<\/p>\n<\/td>\n<td width=\"46\" style=\"border: 0px black; border-image: none; width: 35pt; padding-top: 0cm; padding-bottom: 0cm; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">135<\/span><\/td>\n<td width=\"46\" style=\"border: 0px black; border-image: none; width: 35pt; padding-top: 0cm; padding-bottom: 0cm; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\"><span style=\"font-family: Arial; font-size: x-small\">121<\/span><\/span><\/td>\n<td width=\"48\" style=\"border: 0px black; border-image: none; width: 36pt; padding-top: 0cm; padding-bottom: 0cm; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">115<\/span><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border: 0px black; border-image: none; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\"><span style=\"font-family: Arial; font-size: x-small\"><strong>Kliendik\u00fcsitlus 2013\t\t\t(10-palli skaalal)<\/strong><\/span><\/span><\/td>\n<td style=\"border: 0px black; border-image: none; padding-top: 0cm; padding-bottom: 0cm; background-color: transparent\"><strong><span style=\"font-family: Arial; font-size: x-small\">2013<\/span><\/strong><\/td>\n<td style=\"border: 0px black; border-image: none; padding-top: 0cm; padding-bottom: 0cm; background-color: transparent\"><strong><span style=\"font-family: Arial; font-size: x-small\">2012<\/span><\/strong><\/td>\n<td style=\"border: 0px black; border-image: none; padding-top: 0cm; padding-bottom: 0cm; background-color: transparent\"><strong><span style=\"font-family: Arial; font-size: x-small\">2011<\/span><\/strong><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border: 1pt solid windowtext; border-image: none; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">1. Arvestades kogu oma senist\t\t\tkogemust, olete ACEga rahul<\/span><\/td>\n<td style=\"border-width: 1pt 1pt 1pt 0px; border-style: solid solid solid none; border-color: windowtext windowtext windowtext black; background-color: lime\"><strong><span style=\"font-family: Arial; font-size: x-small\">9,24<\/span><\/strong><\/td>\n<td style=\"border-width: 1pt 1pt 1pt 0px; border-style: solid solid solid none; border-color: windowtext windowtext windowtext black; background-color: white\"><strong><span style=\"font-family: Arial; font-size: x-small\">9,11<\/span><\/strong><\/td>\n<td style=\"border-width: 1pt 1pt 1pt 0px; border-style: solid solid solid none; border-color: windowtext windowtext windowtext black; background-color: white\"><strong><span style=\"font-family: Arial; font-size: x-small\">8,72<\/span><\/strong><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">2. Saate kiiresti \u00fchendust\t\t\tTeile vajaliku inimesega<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: lime\"><span style=\"font-family: Arial; font-size: x-small\">9,15<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">9,05<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,95<\/span><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">3. Hinnap\u00e4ringutele saate\t\t\tpiisavalt kiiresti vastused<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: lime\"><span style=\"font-family: Arial; font-size: x-small\">9,05<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,88<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,79<\/span><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">4. ACE t\u00f6\u00f6tajad leiavad Teie\t\t\tvajadustele sobivad lahendused<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">8,78<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,81<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,55<\/span><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">5. Saadetised j\u00f5uavad kohale\t\t\tlubatud ajal<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">8,74<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,74<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,58<\/span><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">6. Tekkinud probleemidele\t\t\tsaate kiiresti lahendused<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: lime\"><span style=\"font-family: Arial; font-size: x-small\">8,87<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,69<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,54<\/span><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">7. Info liikumist oma\t\t\tsaadetiste kohta hindate piisavalt kiireks<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">8,68<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,66<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,51<\/span><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">8. ACE teenus on oma hinda\t\t\tv\u00e4\u00e4rt<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">8,68<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,66<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">7,56<\/span><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">9. Soovitate ACEt ka oma\t\t\ts\u00f5pradele ja kolleegidele<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: lime\"><span style=\"font-family: Arial; font-size: x-small\">9,22<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">9,17<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,95<\/span><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">10. T\u00f5en\u00e4oliselt kasutate ka\t\t\ttulevikus ACE teenuseid<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">9,36<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">9,41<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">9,23<\/span><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">11. ACE maine transporditurul\t\t\ton k\u00f5rge<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: lime\"><span style=\"font-family: Arial; font-size: x-small\">8,97<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">8,68<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><span style=\"font-family: Arial; font-size: x-small\">\u00a0<\/span><\/td>\n<\/tr>\n<tr height=\"21\" style=\"height: 15.75pt\">\n<td height=\"21\" style=\"border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: transparent\"><span style=\"font-family: Arial; font-size: x-small\">12. Soovitusindeks<\/span><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: transparent\"><strong><span style=\"font-family: Arial; font-size: x-small\">76%<\/span><\/strong><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: white\"><strong><span style=\"font-family: Arial; font-size: x-small\">78%<\/span><\/strong><\/td>\n<td style=\"border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: transparent\"><strong><span style=\"font-family: Arial; font-size: x-small\">63,40%<\/span><\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\n\u00a0\n<\/p>\n<p>\nPalusime ka seekordses k\u00fcsitluses v\u00e4lja tuua v\u00e4hemalt kolm klientide jaoks olulist kriteeriumit koost\u00f6\u00f6s ACEga.  Enim toodi v\u00e4lja ettev\u00f5tte usaldusv\u00e4\u00e4rsust, t\u00f6\u00f6tajate professionaalsust ning head teeninduskvaliteeti.\n<\/p>\n<p>\nVabade kommentaaride osas oli enim m\u00e4rks\u00f5nu saadetiste tervena kohalej\u00f5udmise ja kindlustusega seonduva kohta. Kuna antud teema on \u00e4\u00e4rmiselt oluline nii klientide kui meie endi rahuloluks, otsustasime l\u00e4hiajal l\u00e4bi viia kindlustusteemalise seminari, kuhu on oodatud k\u00f5ik meie kliendid, kellele teema huvipakkuv. T\u00e4psem info seminari kohta j\u00f5uab Teieni l\u00e4hiajal.\n<\/p>\n<p>\nR\u00f5\u00f5m oli lugeda nii palju positiivset tagasisidet ACE tegemiste kohta. Teiepoolne rahulolu on meile \u00e4\u00e4rmiselt oluline ning kindlasti motiveerib see meid ka edaspidi pingutama.\n<\/p>\n<p>\nVastajate vahel, kes m\u00e4rkisid k\u00fcsitluses oma nime, loosisime v\u00e4lja Lennusadama Titanicu n\u00e4ituse kaks perepiletit. Kinkepiletite omanikeks said Kadri Mumm (Tallinna Raamatutr\u00fckikoda) ja Andrus Reeder (Suwem AS).<\/p>\n<p>Edukat ning meeldivat koost\u00f6\u00f6 j\u00e4tku soovides,\n<\/p>\n<p>\nInge Parring<br \/>\nKvaliteedi ning personalijuht<br \/>\nACE Logistics Group AS<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[253],"tags":[],"class_list":["post-12459","post","type-post","status-publish","format-standard","hentry","category-uudised"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klientide rahulolu on taas aegade k\u00f5rgeim - ACE Logistics Estonia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.acelogistics.eu\/ee\/et\/klientide-rahulolu-on-taas-aegade-korgeim\/\" \/>\n<meta property=\"og:locale\" content=\"et_EE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klientide rahulolu on taas aegade k\u00f5rgeim - 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