{"id":12484,"date":"2015-03-23T16:56:52","date_gmt":"2015-03-23T14:56:52","guid":{"rendered":"https:\/\/stiina.ability.ee\/ee\/uudised\/kuidas-tagada-kaupade-kiire-ja-torgeteta-liikumine\/"},"modified":"2015-03-23T16:56:52","modified_gmt":"2015-03-23T14:56:52","slug":"kuidas-tagada-kaupade-kiire-ja-torgeteta-liikumine","status":"publish","type":"post","link":"https:\/\/www.acelogistics.eu\/ee\/et\/kuidas-tagada-kaupade-kiire-ja-torgeteta-liikumine\/","title":{"rendered":"Kuidas tagada kaupade kiire ja t\u00f5rgeteta liikumine?"},"content":{"rendered":"<div style=\"text-align: justify\">\n<!--more--><\/p>\n<div style=\"text-align: justify\">\nSuur enamus ACE poolt korraldatud autotranspordi saadetistest liigub l\u00e4bi Dachseri v\u00f5rgustiku.  Dachseri maanteetranspordi v\u00f5rgustik on \u00fcks suuremaid Euroopas, mis oma 3800 igap\u00e4evase v\u00e4ljumisega terminalide vahel v\u00f5imaldab kaupa saata igal t\u00f6\u00f6p\u00e4eval k\u00f5ikjale Euroopas.  V\u00f5rgustikku kuulub palju erinevaid riike ja rahvaid ning on oluline, et k\u00f5ikjal kehtiksid samad kvaliteedin\u00f5uded ja oleks \u00fchtne reeglistik ning arusaamine teenuse toimimisest. Kogu v\u00f5rgustiku tegevused on kirjeldatud network manualis, mis seab n\u00f5uded ja kohustused nii v\u00f5rgustiku kasutajale kui ka teenuse osutajale.\n<\/div>\n<div style=\"text-align: justify\">\n\u00a0\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\nSelleks, et kaup j\u00f5uaks \u00f5igel ajal soovitud kohta, on tellimuse tegemisel oluline teatada:\n<\/div>\n<div style=\"text-align: justify\">\n&#8211; t\u00e4pne pealelaadimise aadress, sisaldades ettev\u00f5tte nime ning kontaktisikut ja telefoninumbrit;\u00a0\n<\/div>\n<div style=\"text-align: justify\">\n&#8211; laadimise viide (arve-, tellimuse-, saatelehe- v\u00f5i m\u00f5ne muu dokumendi number v\u00f5i m\u00e4rks\u00f5na);\n<\/div>\n<div style=\"text-align: justify\">\n&#8211; kauba nimetus ja pakendi liik (ohtlike kaupade korral nende \u00fcldtunnustatud m\u00e4rgis);\n<\/div>\n<div style=\"text-align: justify\">\n&#8211; kauba\u00fchikute arv ja brutokaal ;\n<\/div>\n<div style=\"text-align: justify\">\n&#8211; t\u00e4pne mahalaadimise aadress, sisaldades ettev\u00f5tte nime, ning kontaktisikut ja telefoninumbrit;\n<\/div>\n<div style=\"text-align: justify\">\n&#8211; juhised tolli ja muude formaalsuste t\u00e4itmiseks;\n<\/div>\n<div style=\"text-align: justify\">\n&#8211; erin\u00f5uded (kohustus ette helistada, auto numbrid teatada, laadimisdokumente eelnevalt t\u00e4ita, kinnitusvahendite olemasolu jne)\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n\u00a0\n<\/div>\n<div style=\"text-align: justify\">\nIgap\u00e4evat\u00f6\u00f6s on meie jaoks k\u00f5ige sagedamini esinevateks probleemideks tellimuse andmete muutmised ja t\u00e4iendused ning erin\u00f5uetest teavitamata j\u00e4tmised.  Allpool on m\u00f5ned olukorrad lahti kirjeldatud, et aidata m\u00f5ista miks m\u00f5ni pealtn\u00e4ha v\u00e4ga lihtne tegevus v\u00f5ib osutuda keeruliseks.\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n\u00a0\n<\/div>\n<div style=\"text-align: justify\">\n<strong>Tellimuse andmete muutmine<\/strong>\n<\/div>\n<div style=\"text-align: justify\">\nACE sisestab klientide impordi tellimused Dachseri pealekorjete keskkonda. Peale tellimuse esitamist Dachseri s\u00fcsteemi, me enam muudatusi teha ei saa. S\u00fcsteemis on igap\u00e4evaselt t\u00f6\u00f6s k\u00fcmneid tuhandeid tellimusi ja ei ole m\u00f5eldav, et tellimused ja tingimused pidevalt muutuvad. Kui on ununenud m\u00f5ni t\u00e4htis detail tellimusele lisada, siis saame seda partnerile edastada vaid manuaalselt (e-mail, telefon), mis praktikas t\u00e4hendab seda, et info ei pruugi j\u00f5uda koheselt \u00f5ige inimeseni, unustatakse \u00e4ra, info ei j\u00f5ua \u00f5igeaegselt autojuhini  vms.  Seet\u00f5ttu on \u00e4\u00e4rmiselt oluline, et kogu info saaks edastatud v\u00f5imalikult \u00fcheaegselt. Soovitame kasutada\u00a0<a href=\"\/lugu\/e-ace-kogub-populaarsust?newsletter=257\" target=\"_blank\" rel=\"noopener\">e-ace tellimuskeskonda<\/a>, mille abil on v\u00f5imalik k\u00f5ik oluline info tellimusse sisestada.\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n\u00a0\n<\/div>\n<div style=\"text-align: justify\">\n<strong>Puuduvad laadmise referentsid v\u00f5i kaup pole valmis<\/strong>\n<\/div>\n<div style=\"text-align: justify\">\nDachseri autojuht l\u00e4heb kohale, kuid laadimine ei \u00f5nnestu st. kaupa v\u00e4ljastatakse vaid tellimuse numbri vms alusel v\u00f5i kaup pole valmis (v\u00f5i mahalaadimist ei saa teostada). Autojuht sisestab s\u00fcsteemi teate, et laadimine polnud v\u00f5imalik,  ning ACE t\u00f6\u00f6taja informeerib klienti tekkinud probleemist esimesel v\u00f5imalusel ja saades vajaliku laadimisinfo, edastab selle partnerile kas uue tellimusena v\u00f5i manuaalselt. Praktikas t\u00e4hendab see seda, et uus laadimine toimub j\u00e4rgmisel p\u00e4eval ja Dachseril on \u00f5igus esitada t\u00fchis\u00f5idu eest arve min 25 eur ulatuses. Autojuhil reeglina kohapeale ootama j\u00e4\u00e4da pole v\u00f5imalik, kuna laadimise graafik on tihe, maksimaalne peatuse aeg kliendi juures on kindlaks m\u00e4\u00e4ratud ning samuti pole ette teada, mis ajal vajalik info v\u00f5iks tegelikkuses saabuda.\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n\u00a0\n<\/div>\n<div style=\"text-align: justify\">\n<strong>Ettehelistamise soov<\/strong>\n<\/div>\n<div style=\"text-align: justify\">\nTavaliselt v\u00f5rgustiku partnerid ilma eelneva sellekohase kokkuleppeta klientidele ette ei helista. Meie klientideks reeglina on \u00e4rikliendid, kelle puhul eeldatakse, et nad t\u00f6\u00f6p\u00e4evadel ja -ajal v\u00e4ljastavad ning v\u00f5tavad kaupu vastu. Igal terminalil on p\u00e4evas korjata ja laiali vedada tuhandeid saadetisi ning iga saadetise kohta ette teavitamine on p\u00f5hjendamatu.  Kui kliendil on sellekohane soov v\u00f5i n\u00f5ue, siis tuleks see tellimusele kindlasti lisada, et teaksime partnerit informeerida ja sellekohase info s\u00fcsteemi sisestada.  Ettehelistamine reeglina t\u00e4hendab tarneajale \u00fchte lisap\u00e4eva st. partner lepib p\u00e4eval A kokku laadimise p\u00e4eval B. Ekspordi \u201etargospeed&#8221;  kiirsaadetis koos \u201eettehelistamise&#8221; teenusega on olemuselt vastuoluline kuna \u201espeed&#8221; eeldab kohest kohaletoimetamist ning ettehelistamine n\u00f5uab \u00fchte lisap\u00e4eva. Selles olukorras loetakse olulisimaks kiiret teenus st.  kaup laetakse hommikul l\u00f5ppterminalis jaotusautole ilma ette helistamata, kuid kui klienti pole kohal v\u00f5i ei v\u00f5eta kaupa vastu, siis teistkordse toimetuse kulu j\u00e4\u00e4b kliendi kanda.\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n\u00a0\n<\/div>\n<div style=\"text-align: justify\">\nKokkuv\u00f5tvalt v\u00f5ib \u00f6elda, et meie kliendid on reeglina v\u00e4ga korralikud ja enamus tellimusi on p\u00f5hjalikud. Nii meie kui meie klientide soov on, et ebameeldivaid \u00fcllatusi tuleks ette v\u00f5imalikult v\u00e4he ja transport sujuks.\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n<\/div>\n<div style=\"text-align: justify\">\n\u00a0\n<\/div>\n<div style=\"text-align: justify\">\nKatrin Tiidrus\n<\/div>\n<p>\nAutotranspordi osakonna juht\n<\/p>\n<p>\n\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[253],"tags":[],"class_list":["post-12484","post","type-post","status-publish","format-standard","hentry","category-uudised"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kuidas tagada kaupade kiire ja t\u00f5rgeteta liikumine? 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