{"id":3626,"date":"2016-04-19T11:26:38","date_gmt":"2016-04-19T09:26:38","guid":{"rendered":"http:\/\/ace.lt\/2016\/04\/19\/klientu-apklausa\/"},"modified":"2026-01-27T23:00:57","modified_gmt":"2026-01-27T21:00:57","slug":"klientu-apklausa","status":"publish","type":"post","link":"https:\/\/www.acelogistics.eu\/lt\/en\/klientu-apklausa\/","title":{"rendered":"Klient\u0173 apklausa"},"content":{"rendered":"

Siekiant \u012fvertinti \u201eACE Logistics\u201c teikiam\u0173 paslaug\u0173 kokyb\u0119, buvo atlikta klient\u0173 apklausa. Kasmet pavasar\u012f vykdomas teikiam\u0173 paslaug\u0173 kokyb\u0117s ir patikimumo tyrimas leid\u017eia numatyti tolesnes paslaug\u0173 tobulinimo kryptis ir operatyviai gerinti veikl\u0105, atsi\u017evelgiant \u012f kintan\u010dius transporto rinkos poreikius.
\nI\u0161 viso apklausoje dalyvavo tre\u010ddalis m\u016bs\u0173 klient\u0173. Jie tur\u0117jo atsakyti \u012f 13 klausim\u0173. Atsakymus reik\u0117jo pateikti de\u0161imtbal\u0117je sistemoje, kur 1 rei\u0161k\u0117 labai blogai, 10 \u2013 puikiai. Apklausos rezultatai parod\u0117, kad dauguma respondend\u0173 \u00a0\u201eACE
\nLogistics\u201c paslaugas vertina labai gerai. Surinkt\u0173 bal\u0173 vidurkiai 2014 ir 2015 m. pavaizduoti 1 lentel\u0117je.<\/p>\n

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 1 lentel\u0117.\u00a0<\/strong>2015 m. klient\u0173 apklausa (10 bal\u0173 skal\u0117je)<\/strong><\/p>\n

<\/p>\n

\u201eACE Logistics\u201c klient\u0173 apklausa siekta \u012fvertinti teikiamas krovini\u0173 gabenimo oro, j\u016br\u0173 ir keli\u0173 transportu paslaugas ir j\u0173 kokyb\u0119, i\u0161siai\u0161kinti, kuris \u0161altinis yra svarbiausias ie\u0161kant informacijos apie ACE akcijas, naujus produktus bei servis\u0105, ar operatyviai sprend\u017eiamos problemos ir laiku gaunama informacija, susijusi su krovinio ve\u017eimu.
\n\u201eACE Logistics\u201c \u012fmon\u0117s paslaug\u0173 spektras tobulinamas ir ple\u010diamas, tod\u0117l labai svarbu, kad klientai, turintys galimyb\u0119 jomis naudotis, b\u016bt\u0173 gerai apie jas informuoti, gaut\u0173 kokybi\u0161kas ir tikslingas, \u012f individualius poreikius orientuotas paslaugas.<\/p>\n

Respondent\u0173 teirautasi, kaip jie vertina \u201eACE Logistics\u201c teikiamas paslaugas (\u017er. 1 pav.).\u00a0<\/strong><\/p>\n

<\/div>\n
\n

Apklausos rezultatai parod\u0117, kad dauguma respondend\u0173 \u201eACE Logistics\u201c paslaugas vertina labai gerai. Geriausiai klientai vertina galimyb\u0119 lengvai susisiekti su reikiamu darbuotoju (9,66), \u012fmon\u0117s patikimum\u0105 (9,56), did\u017eioji dalis klient\u0173 ketina ir toliau naudotis \u201eACE Logistics\u201c paslaugomis (9,42), vertinamas greitas reagavimas \u012f u\u017eklausas (9,33), respondentai rekomenduot\u0173 \u012fmon\u0119 savo draugams ir kolegoms (9,3). \u0160iemet pirm\u0105 kart\u0105 klaus\u0117me klient\u0173, kaip jie vertina ACE \u00a0vairuotoj\u0173 paslaugum\u0105 bei mandagum\u0105. Atsakymai buvo labai pozityv\u016bs (9,31). \u0160iek tiek ma\u017eiau palankiai vertinamas kainos ir teikiam\u0173 paslaug\u0173 kokyb\u0117s santykis (8,65), krovini\u0173 atvykimo laiku klausimas (8,7) bei \u201eACE Logistics\u201c darbuotoj\u0173 pasi\u016blymai, siekiant priimti klient\u0173 l\u016bkes\u010dius atitinkan\u010dius sprendimus (8,31). Kaip rodo atlikto tyrimo rezultatai, did\u017eioji dauguma respondent\u0173 kaip svarbiausi\u0105 informacijos \u0161altin\u012f apie ACE akcijas, naujus produktus bei aptarnavim\u0105 nurod\u0117 internetin\u012f puslap\u012f bei naujienlai\u0161kius. Apklaustieji taip pat tur\u0117jo galimyb\u0119 pateikti pasi\u016blym\u0173 \u012fmon\u0117s veiklai tobulinti.
\nApibendrinant tyrimo rezulatus, galima teigti, kad klientai ir \u0161iais metais parod\u0117 didel\u012f pasitik\u0117jim\u0105 \u201eACE Logistics\u201c \u012fmone, profesionaliais darbuotojais, pasiry\u017eusiais darbus atlikti greitai ir kokybi\u0161kai. Bendras vis\u0173 atsakym\u0173 vidurkis \u2013 9,27 balo yra 0,06 dalimi didesnis nei 2014 m. vykdytos apklausos. Atsi\u017evelgdami \u012f rezultatus, galime daryti i\u0161vad\u0105, jog tobul\u0117dami einame teisinga linkme. Ir toliau stengsim\u0117s atitikti kuo daugiau J\u016bs\u0173 l\u016bkes\u010di\u0173 ir teikti vis\u0105 aptarnavim\u0105 J\u016bs\u0173 logistiniams sprendimams. Vis\u0173 darbuotoj\u0173 vardu sakome A\u010cI\u016a. Linkime s\u0117kmingo ir malonaus tolesnio bendravimo.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Siekiant \u012fvertinti \u201eACE Logistics\u201c teikiam\u0173 paslaug\u0173 kokyb\u0119, buvo atlikta klient\u0173 apklausa. Kasmet pavasar\u012f vykdomas teikiam\u0173 paslaug\u0173 kokyb\u0117s ir patikimumo tyrimas leid\u017eia numatyti tolesnes paslaug\u0173 tobulinimo kryptis ir operatyviai gerinti veikl\u0105, atsi\u017evelgiant \u012f kintan\u010dius transporto rinkos poreikius. I\u0161 viso apklausoje dalyvavo tre\u010ddalis m\u016bs\u0173 klient\u0173. Jie tur\u0117jo atsakyti \u012f 13 klausim\u0173. Atsakymus reik\u0117jo pateikti de\u0161imtbal\u0117je sistemoje, kur […]<\/p>\n","protected":false},"author":1,"featured_media":3622,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[253],"tags":[],"class_list":["post-3626","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\nKlient\u0173 apklausa - ACE Logistics Lithuania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.acelogistics.eu\/lt\/en\/klientu-apklausa\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klient\u0173 apklausa - ACE Logistics Lithuania\" \/>\n<meta property=\"og:description\" content=\"Siekiant \u012fvertinti \u201eACE Logistics\u201c teikiam\u0173 paslaug\u0173 kokyb\u0119, buvo atlikta klient\u0173 apklausa. Kasmet pavasar\u012f vykdomas teikiam\u0173 paslaug\u0173 kokyb\u0117s ir patikimumo tyrimas leid\u017eia numatyti tolesnes paslaug\u0173 tobulinimo kryptis ir operatyviai gerinti veikl\u0105, atsi\u017evelgiant \u012f kintan\u010dius transporto rinkos poreikius. I\u0161 viso apklausoje dalyvavo tre\u010ddalis m\u016bs\u0173 klient\u0173. Jie tur\u0117jo atsakyti \u012f 13 klausim\u0173. 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