{"id":5779,"date":"2023-05-15T11:22:37","date_gmt":"2023-05-15T09:22:37","guid":{"rendered":"https:\/\/www.ace.lt\/?p=5779"},"modified":"2026-01-27T23:00:57","modified_gmt":"2026-01-27T21:00:57","slug":"ace-customer-survey-overview-for-2022","status":"publish","type":"post","link":"https:\/\/www.acelogistics.eu\/lt\/en\/ace-customer-survey-overview-for-2022\/","title":{"rendered":"ACE customer survey overview for 2022"},"content":{"rendered":"<p>As in previous years, at the start of this year we carried out a satisfaction survey of regular ACE customers. We asked them to rate the quality of ACE Logistics&#8217; services on a 10-point scale. It is pleasing to see that the ratings remained high in almost all questions.<\/p>\n<p>The overall satisfaction index on a 10-point scale is 9.19 and the recommendation index is 83%. Customers highly valued ACE&#8217;s reputation in the Lithuanian transport market (9.43). The majority of respondents would recommend ACE as a partner to their friends and acquaintances (9.41) and will use ACE Logistics in the future (9.54). Fast and always helpful couriers also scored highly in this year&#8217;s survey (9.29).<\/p>\n<p>Compared to the results of the 2021 survey, the e-ace system was rated highly by customers in 2022. This year, innovations in the e-ace environment are planned to make it easier for customers to use. Thank you for all your kind suggestions and comments. We have received a lot of information which we will use to develop e-ace to make it even more user-friendly. Anyone who would like more information about ACE services and has left their contact details will be contacted by our account managers shortly.<\/p>\n<p>Our customers could win a visit to the ES\u0116 Hotel Spa Bir\u0161tonas in a survey. We will contact the winners personally! Thank you to all respondents for the many positive comments! Your satisfaction is extremely important and will encourage us to continue our efforts.<\/p>\n<p>We wish you a wonderful spring and summer!<\/p>\n<p>&nbsp;<\/p>\n<p>ACE Logistics<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As in previous years, at the start of this year we carried out a satisfaction survey of regular ACE customers. We asked them to rate the quality of ACE Logistics&#8217; services on a 10-point scale. It is pleasing to see that the ratings remained high in almost all questions. The overall satisfaction index on a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18000,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[253],"tags":[],"class_list":["post-5779","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ACE customer survey overview for 2022 - ACE Logistics Lithuania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.acelogistics.eu\/lt\/en\/ace-customer-survey-overview-for-2022\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ACE customer survey overview for 2022 - ACE Logistics Lithuania\" \/>\n<meta property=\"og:description\" content=\"As in previous years, at the start of this year we carried out a satisfaction survey of regular ACE customers. 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