The best partnerships begin with open dialogue. That is why ACE Logistics Latvia conducts an annual customer satisfaction survey – not only to evaluate our performance, but more importantly, to understand where we can improve. Our customers’ feedback is one of the most valuable tools that helps us enhance our services, optimise our processes, and strengthen our day-to-day cooperation.
This summer, 87 of our customers shared their experience of working with ACE Logistics Latvia, giving our overall service quality an average rating of 8.5 out of 10. While this score is important to us, the comments and suggestions we receive are equally valuable, helping us make informed decisions and continuously improve the way we work.
The highest-rated result – 8.95 out of 10 – reflected our customers’ willingness to continue using ACE Logistics Latvia’s services in the future. This is a strong indication that we are building long-term, trusted partnerships. Our team’s professionalism, responsiveness and the company’s reputation within the Latvian logistics market also received high recognition.
However, the true value of the survey lies not only in the scores, but also in the feedback we receive. This year, we collected 58 written comments, highlighting our team’s responsiveness, solution-oriented approach and professionalism.
The survey results once again confirmed what matters most to companies when choosing a logistics partner. Reliable on-time deliveries, prompt communication and timely updates are among the key priorities for our customers. Of all the evaluated areas, on-time delivery performance received a score of 8.06 out of 10, underlining how important reliable and predictable delivery performance is to our customers. These insights help us better understand our customers’ expectations and define our priorities for continuous improvement.
Customers also shared valuable feedback on the ACE Logistics Latvia website. The majority described it as clear, intuitive and easy to use, while also suggesting several ideas that could make the user experience even better. The most frequently mentioned suggestions included expanding the destination coverage of our price calculator and adding explanatory information to selected fields.
This year, we also wanted our customers’ feedback to create a positive impact beyond the development of our company.
For every completed survey, ACE Logistics Latvia donated EUR 2 to OPEN Radošais Centrs, an organisation that supports young people facing challenging life circumstances. We sincerely thank everyone who took the time to share their experience. Together, we not only gained valuable insights for our future development but also contributed to supporting young people who need it most.
As a token of our appreciation, all survey participants were automatically entered into a prize draw, with the grand prize being two tickets to the MESA & GACHO “ROKU ROKĀ” concert, taking place on 22 August at the Mežaparks Great Bandstand. The winners have already been selected and contacted personally.
A sincere thank you to everyone who shared their feedback. Your insights help us not only evaluate our performance but also shape the next steps in our development. That is why we conduct this survey every year – to keep improving and to provide you with even better logistics solutions and an even higher standard of service.