{"id":14857,"date":"2025-03-09T17:11:05","date_gmt":"2025-03-09T15:11:05","guid":{"rendered":"https:\/\/stiina.ability.ee\/ukr\/?page_id=14857"},"modified":"2026-01-30T11:29:54","modified_gmt":"2026-01-30T09:29:54","slug":"information","status":"publish","type":"page","link":"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/","title":{"rendered":"Info & Help"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.19.4″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”55px||40px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” _builder_version=”4.27.4″ _dynamic_attributes=”title” _module_preset=”default” title_font=”–et_global_heading_font|700||on|||||” title_text_color=”#f27f00″ title_font_size=”26px” custom_margin=”||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_2,1_4″ use_custom_gutter=”on” gutter_width=”1″ admin_label=”incoterms” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||40px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

INCOTERMS<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||15px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Not sure what delivery term to use? Read more about the current up-to-date Incoterms here.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1NjQwIn19@” button_text=”Continue” button_alignment=”right” admin_label=”Read more” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_bg_color=”#004f7c” button_border_width=”2px” button_border_color=”#004f7c” button_icon=”A||divi||400″ button_on_hover=”off” custom_margin=”||||false|false” custom_padding=”7px|50px|7px|30px|false|false” button_border_color_last_edited=”off|desktop” global_colors_info=”{}” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#f27f00″ button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#f27f00″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_2,1_4″ use_custom_gutter=”on” gutter_width=”1″ admin_label=”Delays” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||40px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

CHARGEABLE WEIGHT<\/h2>\n

CALCULATOR<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||15px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Need help with calculating charge weight for shipments? Try using this calculator.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1ODY5In19@” button_text=”Continue” button_alignment=”right” admin_label=”Read more” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_bg_color=”#004f7c” button_border_width=”2px” button_border_color=”#004f7c” button_icon=”A||divi||400″ button_on_hover=”off” custom_margin=”||||false|false” custom_padding=”7px|50px|7px|30px|false|false” button_border_color_last_edited=”off|desktop” global_colors_info=”{}” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#f27f00″ button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#f27f00″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_2,1_4″ use_custom_gutter=”on” gutter_width=”1″ admin_label=”Carrier liability” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||40px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

DELAYS<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||15px|||” custom_padding=”||0px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Read more about shipment delays.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1MzIxIn19@” button_text=”Continue” button_alignment=”right” admin_label=”Read more” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_bg_color=”#004f7c” button_border_width=”2px” button_border_color=”#004f7c” button_icon=”A||divi||400″ button_on_hover=”off” custom_margin=”||||false|false” custom_padding=”7px|50px|7px|30px|false|false” button_border_color_last_edited=”off|desktop” global_colors_info=”{}” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#f27f00″ button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#f27f00″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_2,1_4″ use_custom_gutter=”on” gutter_width=”1″ admin_label=”Claim reporting” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||40px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

CARRIER’S LIABILITY<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||15px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Read more about the carrier’s responsibilities regarding compensation here.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1MzEwIn19@” button_text=”Continue” button_alignment=”right” admin_label=”Read more” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_bg_color=”#004f7c” button_border_width=”2px” button_border_color=”#004f7c” button_icon=”A||divi||400″ button_on_hover=”off” custom_margin=”||||false|false” custom_padding=”7px|50px|7px|30px|false|false” button_border_color_last_edited=”off|desktop” global_colors_info=”{}” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#f27f00″ button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#f27f00″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_2,1_4″ use_custom_gutter=”on” gutter_width=”1″ admin_label=”chargable weight calculator” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||40px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

CLAIM REPORTING<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||15px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Did something happen to your goods during transportation? Read more on how to report a claim here.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE2MTc5In19@” button_text=”Continue” button_alignment=”right” admin_label=”Read more” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_bg_color=”#004f7c” button_border_width=”2px” button_border_color=”#004f7c” button_icon=”A||divi||400″ button_on_hover=”off” custom_margin=”||||false|false” custom_padding=”7px|50px|7px|30px|false|false” button_border_color_last_edited=”off|desktop” global_colors_info=”{}” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#f27f00″ button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#f27f00″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

INCOTERMSNot sure what delivery term to use? Read more about the current up-to-date Incoterms here.CHARGEABLE WEIGHT CALCULATORNeed help with calculating charge weight for shipments? Try using this calculator.DELAYSRead more about shipment delays.CARRIER’S LIABILITYRead more about the carrier’s responsibilities regarding compensation here.CLAIM REPORTINGDid something happen to your goods during transportation? Read more on how to report […]<\/p>\n","protected":false},"author":2,"featured_media":15547,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-14857","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nInfo & Help - ACE Logistics Ukraine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Info & Help - ACE Logistics Ukraine\" \/>\n<meta property=\"og:description\" content=\"INCOTERMSNot sure what delivery term to use? Read more about the current up-to-date Incoterms here.CHARGEABLE WEIGHT CALCULATORNeed help with calculating charge weight for shipments? Try using this calculator.DELAYSRead more about shipment delays.CARRIER'S LIABILITYRead more about the carrier's responsibilities regarding compensation here.CLAIM REPORTINGDid something happen to your goods during transportation? Read more on how to report […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/\" \/>\n<meta property=\"og:site_name\" content=\"ACE Logistics Ukraine\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-30T09:29:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.acelogistics.eu\/ukr\/wp-content\/uploads\/sites\/10\/2025\/03\/info-header.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1960\" \/>\n\t<meta property=\"og:image:height\" content=\"490\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/\",\"url\":\"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/\",\"name\":\"Info & Help - ACE Logistics Ukraine\",\"isPartOf\":{\"@id\":\"https:\/\/www.acelogistics.eu\/ukr\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.acelogistics.eu\/ukr\/wp-content\/uploads\/sites\/10\/2025\/03\/info-header.jpg\",\"datePublished\":\"2025-03-09T15:11:05+00:00\",\"dateModified\":\"2026-01-30T09:29:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/#primaryimage\",\"url\":\"https:\/\/www.acelogistics.eu\/ukr\/wp-content\/uploads\/sites\/10\/2025\/03\/info-header.jpg\",\"contentUrl\":\"https:\/\/www.acelogistics.eu\/ukr\/wp-content\/uploads\/sites\/10\/2025\/03\/info-header.jpg\",\"width\":1960,\"height\":490},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.acelogistics.eu\/ukr\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Info & Help\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.acelogistics.eu\/ukr\/en\/#website\",\"url\":\"https:\/\/www.acelogistics.eu\/ukr\/en\/\",\"name\":\"ACE Logistics Ukraine\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.acelogistics.eu\/ukr\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Info & Help - ACE Logistics Ukraine","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/","og_locale":"en_US","og_type":"article","og_title":"Info & Help - ACE Logistics Ukraine","og_description":"INCOTERMSNot sure what delivery term to use? Read more about the current up-to-date Incoterms here.CHARGEABLE WEIGHT CALCULATORNeed help with calculating charge weight for shipments? Try using this calculator.DELAYSRead more about shipment delays.CARRIER'S LIABILITYRead more about the carrier's responsibilities regarding compensation here.CLAIM REPORTINGDid something happen to your goods during transportation? Read more on how to report […]","og_url":"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/","og_site_name":"ACE Logistics Ukraine","article_modified_time":"2026-01-30T09:29:54+00:00","og_image":[{"width":1960,"height":490,"url":"https:\/\/www.acelogistics.eu\/ukr\/wp-content\/uploads\/sites\/10\/2025\/03\/info-header.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/","url":"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/","name":"Info & Help - ACE Logistics Ukraine","isPartOf":{"@id":"https:\/\/www.acelogistics.eu\/ukr\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/#primaryimage"},"image":{"@id":"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/#primaryimage"},"thumbnailUrl":"https:\/\/www.acelogistics.eu\/ukr\/wp-content\/uploads\/sites\/10\/2025\/03\/info-header.jpg","datePublished":"2025-03-09T15:11:05+00:00","dateModified":"2026-01-30T09:29:54+00:00","breadcrumb":{"@id":"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.acelogistics.eu\/ukr\/en\/information\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/#primaryimage","url":"https:\/\/www.acelogistics.eu\/ukr\/wp-content\/uploads\/sites\/10\/2025\/03\/info-header.jpg","contentUrl":"https:\/\/www.acelogistics.eu\/ukr\/wp-content\/uploads\/sites\/10\/2025\/03\/info-header.jpg","width":1960,"height":490},{"@type":"BreadcrumbList","@id":"https:\/\/www.acelogistics.eu\/ukr\/en\/information\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.acelogistics.eu\/ukr\/en\/"},{"@type":"ListItem","position":2,"name":"Info & Help"}]},{"@type":"WebSite","@id":"https:\/\/www.acelogistics.eu\/ukr\/en\/#website","url":"https:\/\/www.acelogistics.eu\/ukr\/en\/","name":"ACE Logistics Ukraine","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.acelogistics.eu\/ukr\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.acelogistics.eu\/ukr\/en\/wp-json\/wp\/v2\/pages\/14857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.acelogistics.eu\/ukr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.acelogistics.eu\/ukr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.acelogistics.eu\/ukr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acelogistics.eu\/ukr\/en\/wp-json\/wp\/v2\/comments?post=14857"}],"version-history":[{"count":68,"href":"https:\/\/www.acelogistics.eu\/ukr\/en\/wp-json\/wp\/v2\/pages\/14857\/revisions"}],"predecessor-version":[{"id":18152,"href":"https:\/\/www.acelogistics.eu\/ukr\/en\/wp-json\/wp\/v2\/pages\/14857\/revisions\/18152"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.acelogistics.eu\/ukr\/en\/wp-json\/wp\/v2\/media\/15547"}],"wp:attachment":[{"href":"https:\/\/www.acelogistics.eu\/ukr\/en\/wp-json\/wp\/v2\/media?parent=14857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}